Providing Goods and Services to People with Disabilities
Canon Medical Systems Canada Limited (“CMSCA”) is committed to excellence in serving all customers including people with disabilities. The following document provides guidelines that CMSCA will follow while providing services to people with disabilities.
Assistive devices
CMSCA will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
Communication
CMSCA will communicate with people with disabilities in ways that take into account their disability. For example, we offer customer service in a variety of methods including over the telephone, fax, through e-mail, as well as in person.
Service animals
CMSCA will welcome people with disabilities and their service animals in all of CMSCA Canada’s facilities. In addition, service animals are allowed on all parts of our premises that are open to the public.
Support persons
CMSCA will ensure that a person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Fees will not be charged for support persons.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, CMSCA will notify customers promptly. This posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed at the main entrance of the 4th floor at the entrance of our offices if applicable.
Training for staff
CMSCA will provide training to all employees, volunteers, and others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained:
All employees will be trained and/or given training material to be completed on the subject of AODA.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- CMSCA’s plan is related to the customer service standard.
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing CMSCA’s goods and services
- Staff will also be trained when changes are made to this plan.
Feedback process
Customers who wish to provide feedback on the way CMSCA provides goods and services to people with disabilities can do so in the following ways:
- E-mail Human Resources at ryan.higgins@medical.canon
- Mail to: Canon Medical Systems Canada Limited 75 Tiverton Ct., Markham ON L3R 4M8
- Call CMSCA at 905-470-5339
All feedback will be directed to Ryan Higgins.
Customers can expect to hear back in 5 – 10 business days from the date the complaint is received.
Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of CMSCA that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
