PerformanceCARE
Service & Support
Collaborative, Reliable & Affordable.
Canon Medical Systems has an outstanding reputation for its customer support services all across Canada. We are constantly working to further improve this enviable status by listening to our customers, setting realistic expectations and delivering on our promises. Because we know building a long-term relationship does not only take a commitment of words once in a while, but proper actions time and time again. That’s why we are asking our customers about their wishes and demands for our service in our regularly held survey. This way we’ve learned that our people make the difference and our customers appreciate the personalized service we offer. Through our customer interactions we are also informed reliability and affordability are fundamental. For this reason, we focus on these qualities in every service we offer – from purchase order to equipment end of life.
Canadian Customer Satisfaction Survey
Installation – Project Management
After purchasing your new equipment, another challenge is getting the machine up and running at your site. No time to manage the project by yourself? With Canon Medical Systems, you can rely on an experienced Project Management team that will provide dedicated service to ensure your system is installed with minimal disruption and minimal stress. From the early planning stages to final system delivery our Project Managers will stay engaged with you, providing a single point of contact between you and our team throughout the project cycle. Whether it is a simple installation or a major turnkey project, we can facilitate the installation and commissioning of your valued purchase – on-time and on-budget.
Installation
Conformance Statements
We know that product installation doesn’t end with the equipment being mounted at your site. In order to efficiently integrate your newly purchased equipment into your everyday workflow it needs to blend into your existing IT-infrastructure. That’s why Canon Medical Systems utilizes open network standards to facilitate easy integration in the widest variety of network environments, complying with DICOM and IHE standards to assure standards-based communications protocol between network systems. For advanced security, we are constantly monitoring and informing you about all potential IT-threats to your device - during the entire product life span.
Service Programs
At Canon Medical Systems, we pride ourselves at listening to our customers and developing service offerings that exceed customer expectations. While others try to squeeze you in a ‘service box’, we are able to tailor a highly individualized coverage that fits your needs and your budget. You can add or remove agreement types and options, or we can build one just for you. Whatever you need, you get – and if you prefer to choose from a selection of pre-configured Service Packages, we can also offer that. Since we know that circumstances and therefore requirements are constantly changing, we are building service agreements on flexible terms, giving you the ability to alter the service delivered to best suit your needs over time.
Rapid Response
While each organization is unique, the healthcare industry as a whole wants two things when an issue arises: an immediate access point to their service provider and prompt resolution of the issue.
Our service organization is accessible with one phone call to our Canadian based 24/7 ASSIST Center. The entire service call handling process is designed to effectively reduce your equipment downtime to a minimum. We always check for options to immediately solve the issue over the phone. If a site visit is required, the service representative that is assigned to your account will be dispatched immediately from local Service Presence. Parts are shipped from our Canadian-based warehouse in Markham, ON.
Our service organization is accessible with one phone call to our Canadian based 24/7 ASSIST Center. The entire service call handling process is designed to effectively reduce your equipment downtime to a minimum. We always check for options to immediately solve the issue over the phone. If a site visit is required, the service representative that is assigned to your account will be dispatched immediately from local Service Presence. Parts are shipped from our Canadian-based warehouse in Markham, ON.
