CMSCA Multi-Year Accessibility Plan

Accessibility Plan and Policies for Canon Medical Systems Canada Limited (CMSCA).

This 2014-21 accessibility plan outlines the policies and actions that CMSCA will put in place to improve opportunities for people with disabilities.

Statement of Commitment 

CMSCA is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities promptly and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Accessible Emergency Information

CMSCA is committed to providing the customers and clients with publicly available emergency information (if applicable) in an accessible way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary. 


CMSCA will provide training to employees, volunteers, and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members.

CMSCA will take the following steps to ensure employees are provided with the training needed to meet Ontario’s accessible laws by January 1, 2015:

  • CMSCA became an organization in 2016, after this deadline.
  • Since 2016, CMSCA has ensured employees review the training and policy.
  • Ensure employees acknowledge that they have read and understood the policy and training. 


CMSCA will take the following steps to ensure employees consider the needs of people with disabilities when designing, procuring, or acquiring self-service kiosks by January 1, 2014:

  • Not Applicable: CMSCA is a B2B organization with private offices and no kiosks

Information and communications

CMSCA is committed to meeting the communication needs of people with disabilities. We will consult with people with disabilities to determine their information and communication needs.

CMSCA will take the following steps to make all new websites and content on those sites conform with WCAG 2.0, Level A by January 1, 2014:

  • Not Applicable: CMSCA became a new organization in 2016

CMSCA will take the following steps to make sure existing feedback processes are accessible to people with disabilities upon request by January 1, 2015:

  • Make available feedback in any format possible when requested by an individual with disabilities.

CMSCA will take the following steps to make sure all publicly available information is made accessible upon request by January 1, 2016:

  • Upon request, any public information will be made accessible.

CMSCA will take the following steps to make all websites and content conform with WCAG 2.0, Level AA by January 1, 2021:

  • CMSCA has created an accessibility section on and has provided a contact if a user is having challenges. These challenges will be managed on a case-by-case basis.  
  • CMSCA plans to partner with an external organization’s software to improve the digital accessibility of the website, it also is making continuous changes to improve the site which is a project being implemented at the corporate level (Japan) and the local level (Canada). The changes will be measured by an external tool and posted to the website.  


CMSCA is committed to fair and accessible employment practices. We will take the following steps to notify the public and staff that, when requested, CMSCA will accommodate people with disabilities during the recruitment and assessment processes and when people are hired:

  • Ensure that it is explicitly mentioned in our AODA policies, training modules, and other relevant policies as well.
  • Ensure that it is included in every job advertisement posted on public sites and sent out internally to employees. 

CMSCA will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability:

  • CMSCA is committed to working with our disability insurance providers, doctors, specialists, WSIB, CNESST, and other provincial insurance boards to ensure that employees are fully accommodated when returning to work after an illness, injury or disability occurs.
We will take the following steps to ensure the accessibility needs of employees with disabilities needs are taken into account if CMSCA is using performance management, career development, and redeployment processes:
  • Ensure managers are trained on CMSCA’s AODA policy, customer service standards, Code of Conduct, and Human Rights Legislation.

Design of Public Spaces

CMSCA does not design or modify public spaces that include: 

  • Recreational trails/beach access routes 
  • Outdoor public eating areas like rest stops or picnic areas 
  • Outdoor play spaces, like playgrounds in provincial parks and local communities
  • Outdoor paths of travel, like sidewalks, ramps, stairs, curb ramps, rest areas, and accessible pedestrian signals 
  • Accessible off-street parking
  • Service-related elements like service counters, fixed queuing lines, and waiting areas

However, if public spaces as they pertain to the AODA are ever applicable to CMSCA, CMSCA will put the following procedures in place to prevent service disruptions to its accessible parts of its public spaces.

In the event of a service disruption, we will notify the public of the service disruption and alternatives available.

For more information on this accessibility plan, please contact Ryan Higgins.

Phone: 905-470-5339


Accessible formats of this document are available free upon request from Ryan Higgins

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