Date posted: February 24, 2025

Location: Greater Vancouver, Calgary or Edmonton areas

Salary: $115,000 - $125,000

Canon Medical Systems Canada (CMSCA) is a leading worldwide provider of high-quality diagnostic imaging systems and comprehensive medical solutions and is looking for highly capable Regional Service Manager to be located in the Western region covering British Columbia, Alberta, Saskatchewan, and Yukon, as well as other locations as needed.

Based out of your home office and reporting to the Regional Service Manager, the successful candidate will be responsible for installing, maintaining and servicing our medical diagnostic imaging equipment – Angiography, CT, X-ray, MRI, Ultrasound, and Healthcare Informatics.

Major Responsibilities

• Service Delivery Management in the Western region (BC / AB / SK / YK) for Medical Imaging Equipment; 
• Management of Field Service Representatives to achieve desired service levels; 
• Customer relationship management as it relates to Service Delivery; 
• Installation Project and Site Management, Service Administration, Resource scheduling, and development; 
• Service Request processing; 
• Site assessment and planning and preparing quotations / SOWs for equipment moves and T&M service; 
• Budget preparation, service revenue and metrics achievement, SOP compliance and audit, assessing skill levels, determining tools and test equipment requirements and controlling expenses; 
• Working in a partnership role with the sales team in the assigned areas; 
• Adhere at all times to all CMSCA policies, including environmental, health and safety, and confidentiality policies in their entirety;
• Other duties as needed.

Position Requirements

• Service manager with experience managing service delivery in a medical diagnostic imaging organization;
• 5 - 10 years field service experience with medical diagnostic imaging equipment, with at least 3 years as a supervisor / manager; 
• Diploma or Degree in Electronics or Biomedical Electronics and possess strong management, technical, interpersonal & communication skills; 
• Post graduate education in Business Management is an asset;
• Candidates without supervisory experience will be considered; 
• Ideally potential candidates should be located in the Greater Vancouver, Calgary or Edmonton areas;
• Alternate locations will be considered;
• Travel is required to adequately manage the entire region;
• You will work from a home office environment.