Date posted: July 23, 2024

Location: Greater Toronto Area, ON

CANON MEDICAL SYSTEMS CANADA LIMITED is a leading worldwide provider of high-quality diagnostic imaging systems and comprehensive medical solutions. We are looking for a highly capable Clinical Applications Specialist to support Cardiac applications within Canada, preferably with general ultrasound experience as well to support general applications within Ontario.  

In this position, you will assist in the sales process through product demonstrations and customer interactions to achieve regional and corporate sales/marketing goals. You will provide ongoing customer support through product installations, upgrades, phone support and training programs, maintain knowledge of current trends in ultrasound to support customers as capabilities of products are developed and released, and support company goals in all interactions with customers and employees. You will represent Canon Medical Systems Canada in a professional manner at all times. The ideal candidate will reside in the GTA region. 

This position collaborates effectively with CMSCA corporate and regional resources to achieve profitable revenue growth with customer satisfaction.

As a member of CMSCA, you will be an integral team player in the promotion of our ultrasound equipment to hospitals and private institutions.

Major Responsibilities

• Provide product demonstration support in hospitals, clinics and other medical facilities;
• Support post-sales activities: installation, training, follow-up and troubleshooting with new or existing customers;
• Consistently deliver high level quality of education and training to customers and users;
• Position yourself as a consultant to customers and users;
• Support tradeshow and other marketing activities;
• Active participation in product training internally and externally;
• Complete required administrative activities;
• Provide customer feedback to Marketing;
• Communicate regularly with local, modality and management teams; 
• Professionally handle objections and questions;
• Utilize product knowledge to effectively position features and capabilities that represent solutions to customer needs;
• Adhere at all times to all CMSCA policies, including environmental, health and safety, and confidentiality policies in their entirety.

Qualifications

• Minimum 5 years of ultrasound clinical experience as a registered sonographer in hospital or clinic environment, preferably with experience using Canon Ultrasound Equipment;
• Registry required: ARDMS, RDMS or CARDUP diploma;
• Demonstrated ultrasound skill in Echocardiography;
• Knowledge in general ultrasound imaging would be preferred (Abdominal, OB/Gyn, Small parts, Vascular);
• Must possess strong communication and interpersonal skills;
• May require more than 50% travel time;
• Previous classroom teaching and presentation experience preferred (in ultrasound would be a plus);
• MS Office software including PowerPoint, Outlook, Word, Excel;
• Commercial applications experience or sales experience a plus;
• Strong interpersonal, organizational and communication skills;
• Strong customer interface and training skills;
• Previous leadership experience a plus;
• Ability to work independently with minimal supervision and as part of a team;
• Effectively and appropriately displays professional skills necessary to manage interpersonal relationships with team members, colleagues and customers;
• Works in a well-organized manner, consistently meeting customer and Canon time requirements;
• Strives for constant improvement; inspires and motivates others;
• Bilingual in English and French is preferred.