Date posted: August 10, 2026

Position: Full Time

Location: National

Salary range: $90,000 - $110,000 annually

This posting is for a current vacancy that needs to be filled.

Canon Medical Systems Canada (CMSCA) is a leading worldwide provider of high-quality diagnostic imaging systems and comprehensive medical solutions.  We are looking for a highly qualified National Technical Support Specialist with a specialization in Ultrasound.

In this position, you will provide advanced technical support to our Field Service Representatives when equipment issues require a higher level of expertise beyond what is available in the field., You will also support first-time installations of new products and provide specialized knowledge related to the installation, servicing, and operation of Ultrasound systems. This position also acts as a liaison between Canon Medical Systems Canada and Canon Medical Systems Japan, as well as other subsidiaries.

Major Responsibilities

• Provide a high-level of technical support to our Field Service Representatives across Canada for complex equipment problems;
• Lead and support pre-staging activities when Ultrasound systems are first installed;
• Maintain a high degree of product specialization in the installation, servicing and operation of Ultrasound products.
• Assist local service operations in resolving difficult equipment / customer technical issues;
• Recommend standard preventative maintenance inspection checklists and performance-adjustment verifications for service contracts;
• Help determine initial spare-parts stocking requirements while optimizing inventory levels;
• Participate in regular product-service meetings held by the manufacturer to discuss equipment performance and modifications to improve the technical service knowledge;
• Assist in the Field Modification Instruction Program, Field service Information program, Health Canada Licensing and Recall program;
• Attend training classes in house, at technical colleges, seminars or customer sites, and, when required, international locations;
• Travel at a moment’s notice to locations across Canada as needed by the local Field Service staff;
• Complete standard service records, time reports, expense claims, and other required documentation in accordance with company policies;
• Maintain responsibility for company-owned tools, test equipment, vehicles and consigned inventory; 
• Ensure safe working practices are adhered to;
• Perform other related duties as appropriate to this level;
• Support the Sales and Product Management groups to respond to RFPs regarding technical responses and configuration audits for non-standard solutions;
• Assist in the architectural site-planning process and personnel by reviewing layout and construction drawings for suitability and compatibility with Canon specifications;
• Minimize customer equipment downtime through quick over the phone and on-site support through our Field service Representatives;
• Carry a company Smartphone and be on-call;
• Adhere at all times to all CMSCA policies, including environmental, health and safety, and confidentiality policies in their entirety.

Position Requirements

• Diploma in Electronics Engineering Technology or Biomedical Engineering Technology;
• Strong mechanical aptitude;
• 5-10 plus years of field-service experience working with Canon Medical Ultrasound systems  with at least 3 years in a senior technical support role providing ;
• Excellent communication skills and the ability to work effectively with customers, marketing representatives, suppliers, etc. on a first line basis;
• Solid teamwork, customer relations and interpersonal skills;
• Ability to respond to emergency service calls and travel on short notice, recognizing that these requirements may occasionally disrupt personal and home life.
• Willingness to work considerable overtime in the field (100-200 hours per year);
• Excellent knowledge in one or more of the following areas of medical equipment as it pertains to the equipment:
  • MRI
  • CT
  • Diagnostic X-Ray equipment / generators
  • Ultrasound
  • Vascular and Neuro X-ray Systems
• Ability to work and travel (approximately 30%) at very irregular times.

Please forward your resume to CMSCA-Careers@medical.canon.

We thank you for applying to this position. Please note that only qualified candidates will be contacted for interviews.

Canon Medical Systems Canada does not use AI in the recruitment process.

About Canon Medical Systems Canada Limited 

Canon Medical Systems Canada Limited, a Canon Group company headquartered in Markham, Ontario, provides patient-focused imaging technologies with specialties in CT, MRI, Molecular Imaging, X-Ray, Angiography, Ultrasound, and Healthcare Informatics. Advanced service solutions range from single-room coverage to complete asset management programs. 

All sales, services and operations are Canadian-based, with a strong presence of technical service employees in more than 25 cities across the country. Reporting directly to Canon Medical Systems Corporation, provides close ties to our research, engineering and product specialists, enabling the Canadian team to influence product decisions and delivery for the needs of our customers. 

At Canon Medical Systems Canada Limited we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone's contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve including accommodations throughout the recruitment process in accordance with the AODA. If you require accommodation due to disability please notify Human Resources and we will work with you to meet your needs.